Privacy Policy

Privacy Policy Last Updated: October 10th, 2024 Introduction At SmartChat Consulting Services ("SmartChat," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website smartchat.space and when you use our services (the "Service"). Please read this Privacy Policy carefully. By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website or use our Service. Definitions Personal Data: Any information relating to an identified or identifiable natural person ("Data Subject"). Customer or Client: A legal business entity or individual who has entered into an agreement with SmartChat to provide the Services. What is SmartChat SmartChat Consulting Services provides WhatsApp chatbot solutions and related services, enabling businesses to engage with their customers through WhatsApp and other messaging platforms. Our platform allows our Customers to store, manage, analyze, and transfer messages between their business systems and their customers. Collection and Use of Personal Data We collect Personal Data for various purposes, including: Providing and managing the Service Communicating with you and marketing Internal business purposes Collecting payment for the Service Understanding and improving our Service and website Providing and Managing the Service In order to provide our Service, we may collect the following Personal Data: User name Email address Phone number Account credentials We use this information to: Authenticate users Provide access to the Service Personalize user experience Communicate service-related information Third-Party Services Our Service may use third-party services that collect information used to identify you. Links to the privacy policies of third-party service providers used by SmartChat: Google Sign-in and Google Drive Services: https://www.google.com/policies/privacy/ Facebook Sign-in Service: https://www.facebook.com/policy.php Apple Sign-in Service: https://www.apple.com/legal/privacy/ Shopify Sign-in Service: https://www.shopify.com/legal/privacy Internal Business Purposes Communicating with You and Marketing We may use your contact information to: Respond to your inquiries Provide customer support Inform you about our products and services You may opt out of receiving marketing communications from us by following the unsubscribe instructions in the communications or by contacting us. Recruiting and Managing Personnel If you apply for a job at SmartChat, we may collect Personal Data such as your name, contact information, resume, and other relevant information. We use this information for recruitment purposes and to process your application. Collecting Payment for the Service When you purchase our Service, we may collect billing information, including payment method details. We use this information to: Process transactions Provide customer service Detect and prevent fraud Understanding and Improving Our Service and Website We may collect information about how you use our Service, including: Device information Log data (e.g., IP address, browser type, pages visited) Usage patterns We use this information to: Analyze and improve our Service Monitor and prevent security issues Enhance user experience Disclosure of Your Personal Data We may disclose your Personal Data in the following circumstances: Service Providers: To our service providers and partners who assist us in providing the Service. Legal Obligations: To comply with legal obligations or respond to lawful requests. Protection of Rights: To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others. Business Transactions: In connection with a business transaction such as a merger, acquisition, or sale of assets. Your Rights Access and Correction of Personal Data You have the right to access, correct, or delete your Personal Data held by us. To exercise these rights, please contact us using the contact information provided below. Data Protection Rights Depending on your jurisdiction, you may have additional rights under applicable data protection laws, such as: The right to data portability The right to restrict processing The right to object to processing How We Protect Personal Data We take appropriate security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. Cookie Policy We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control the use of cookies at the individual browser level. If you choose to disable cookies, some features of the Service may not function properly. Types of Cookies We Use Essential Cookies: Necessary for the operation of our website. Analytics Cookies: Help us understand how visitors interact with our website. Functional Cookies: Enhance the functionality and personalization of our website. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read the privacy policies of every website you visit. Mobile App Privacy Statement If you use our SmartChat Mobile App, the following terms apply: Data We May Collect from Your Mobile Device Contacts/Address Book: With your permission, we may access your contacts to allow you to select people to communicate with via WhatsApp. Media, Documents, and Camera: With your permission, we may access your photos, media files, documents, and camera to enable you to share media in your chats. Mobile Analytics We use mobile analytics software to better understand how our app is used. This may include information about: App usage frequency Events within the app Performance data Device type and operating system version Download source Updates to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. Your continued use of the Service after the changes are posted constitutes your acceptance of the revised Privacy Policy. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Email: privacy@smartchat.space Mailing Address: SmartChat Consulting Services Gaziantep Merkezi, 27470 Gaziantep, Turkey